Shipping
Orders received weekdays before 16:00 will be packed and sent the same day.
Orders received on Saturdays, Sundays and public holidays are dispatched the next working day.
CANCELLATION POLICY
Cyclehub offers a 30-day FREE right of return and cancellation policy, valid from the day you receive your goods, provided that the goods are returned in the same condition and quantity as they were received.
If the condition of the item has deteriorated, Cyclehub has the right to assess the item's loss in value and credit the item's current value.
We always aim for you to get the money credited 2 working days after receiving the return, subject to extraordinary busyness. If you want a different size or product, and if you want a fast delivery, we recommend that you immediately buy a new product via the webshop.
Returned goods are delivered, or sent to (remember to use our Return Portal)
Cyclehub
Bakkegaards Alle 32
DK-5550 Langeskov
Denmark
Mail: sale@cyclehub.dk
Tlf: +4561205284
Claim
If you discover errors or deficiencies in the item you have received, you must contact Cyclehub as soon as possible, either by email sale@cyclehub.dk, or by phone +45 61205284
As a rule, you can only claim about faults that appear no later than two years after you have received the item.
As a consumer, you have a 2-year right to complain, which means that you can either have the item repaired, exchanged, get your money back or get a discount on the price, depending on the specific situation and the product. Of course, this only applies if the complaint is justified.
We will refund shipping costs that you may incur in connection with returning the item when the complaint is justified.
Complaint goods are sent to
Cyclehub
Bakkegaards Alle 32
DK-5550 Langeskov
Denmark
Mail: sale@cyclehub.dk
Tlf: +4561205284
PAYMENT
At Cyclehub you can pay for your goods with various payment cards or Mobilepay.
All prices on cyclehub.dk are in DKK. incl. VAT.
SECURITY OF ONLINE PAYMENT
Payment to Cyclehub is made in collaboration with OnPay. Payment card number and expiry date are sent to OnPay in encrypted form. Unauthorized persons cannot intercept information about your payment card. The information is not saved by Cyclehub.